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To provide first-rate service to clients facing civil litigation or a government investigation, you first have to understand their business and industry. That is one of the most rewarding aspects of my job: working alongside the excellent lawyers at V&E and directly with our clients to learn everything we can about their business and help solve the complex legal issues they are facing.

I like to get my hands dirty and really learn my cases thoroughly. I try to understand how the situation in which the client finds itself could have happened. And I'm pretty good at creating a narrative so that laypeople who have no familiarity with a very complicated business or technology can understand the matter.

The client should have the utmost confidence. They should know their case is being properly managed by the best team possible, that their best interest is our top priority, and that we are putting all of our efforts into meeting their objective, efficiently, in the most cost-effective way.

I want my clients to feel comfortable that I understand their business and where they're coming from. I want to learn what they do, how they do it, and why they do it. I talk to everyone I can, from the general counsel to the person in the field. You can’t write a brief or craft an argument that has the drama and verity of good storytelling unless you can tell the story in the client’s voice.